The average Dealer Star Rating is calculated as an average of all of the customer comments and ratings received over the last four months.
Reviews and comments are gathered from customers during Renault UK's Customer Satisfaction survey process. All customers surveyed have given consent for their comments to be used by Renault UK.
Review Rating ★★★★★
15/10/2011
They were not over bearing sales people like some people who almost jump on you. They were kind of discrete in there persuasion and they answered all of my questions. I was looking at other cars to get a comparison and they offered me some good deals to draw me into having the car. They were polite, they weren't patronising in anyway with me being a female and having a male salesman. It was very positive.
Review Rating ★★★★★
14/10/2011
I don't see why not, I was perfectly satisfied when I went there, and it was a successful transaction with them. I am very surprised there's not an owners manual, particularly for changing bulbs, knowing what bulbs to have in the car, how to replace them, tyre pressures and the jacking points. It was explained to me by the dealer that there isn't one because they are online now. I did have a phone call from Renault afterwards and I did explain it to them. I find it amazing that there isn't a small reference handbook, but apart from that I am happy.
Review Rating ★★★★★
12/10/2011
This is the third Renault Espace we have had from Lifestyle. They have maintained them all, and they have been very helpful. On this occasion they were really brilliant, and we felt we were being treated as valued customers.
Review Rating ★★★★★
12/10/2011
The salesman was very kind, very helpful and has gone out of his way to help us. We were tied between two cars, but we were looking for a vehicle which was local because my husband is poorly and it would need to be taken in for the servicing.The salesman said he would pick the car up and take it in for the service, so we didn't have that problem. It is easy for my husband to get in and out of and it is a similar size to the other vehicle we had and we were happy with it.
Review Rating ★★★★★
12/10/2011
We did not have any problems with any of the dealings and they gave us a good price. They were more than willing to let us have 2 test drives, and were very helpful in answering all of our questions.
Review Rating ★★★★★
11/10/2011
I liked their approach and the way they dealt with the sales and they exchanged my previous Renault. I felt very comfortable and I wasn't harassed in any way. I like Renault cars, so I will obviously go there anyway.
Review Rating ★★★★★
06/10/2011
A previous experience with them would have lead me to say no, but this time the experience was a lot better and the salesman was actually very good. He was very competent, he knew his products and he did everything he could to make the purchase a good one. They were more competent than our previous experience with them. The last time I dealt with them they had lost the records of the car I had, so they had no service records. We had a problem with the car which they fixed, and when we went to get it re-fixed, they had lost the records. This time I did not have to deal with the service department. I was dealing with the sales, rather than service. At the moment, I am perfectly happy with the product.
Review Rating ★★★★★
28/09/2011
It was a very easy sale. The salesman, Scott Warner, was excellent. He showed me all round the car. He was very attentive and kept me well informed on what was going on. There was a delay in the delivery of the car which was no fault of the dealers. He was very honest and told us about the delay but he tried his very best in getting the car to us as soon as possible. In the end the car was brought down on a transporter and not driven down which I was pleased about. Scott really pushed for us to get the car as quickly as possible. I have owned Renaults before and we spotted the new Megane and really liked it.
Review Rating ★★★★★
20/09/2011
They were very courteous. They dealt with me efficiently, when I dealt with them on the phone. They were fine and the transaction went smoothly. There was a slight hold up on fitting the mudguards, but apart from that everything was fine. The vehicle was turned out in good condition and it was filled with petrol and because its 300 miles away, they also offered me and gave me nice accommodation for myself and my daughter.
Review Rating ★★★★★
20/09/2011
It is the nearest one and most convenient, they are very helpful. They generally provide answers and kept me informed of what was going on. It is the best one for us to go to. I am impressed with them.
Review Rating ★★★★★
19/09/2011
Very, very helpful and efficient, basically they satisfied all my needs. The salesman, Nick Hope, was a fantastic guy, he definitely deserves salesman of the year. I had Renault's in 1998 and they were fine then. I will be going back to them at some point. I didn't have a test drive because I didn't need to. I ordered the car somewhere else and was let down by the dealer about the delivery date. I phoned round all the other garages. I have driven the car before though. I did have to return to the garage because the car was suppose to be fitted with Bluetooth but this car wasn't. However Renault UK and Lifestyle have paid towards the cost and I had a Bluetooth hands free system fitted.
Review Rating ★★★★★
02/09/2011
The staff there were friendly and helpful. I do love Clio's and really like my new car.
Review Rating ★★★★★
15/08/2011
I like the car, it is everything I need and I had a good service. The salesman there, Nick Hope kept me informed with what was happening and gave me a perfect service. Andy Green who took the order, who has now left, also gave a perfect service. It was a perfect service with the way it was conducted, I have never handed a car back on motability but it was so easy to do, the car I had before was the first one I had on motability, it went smoothly handing it back and Nick gave a great service.
Review Rating ★★★★★
12/08/2011
They are very agreeable, fair and are always polite. I have been using them for about thirty years.
Review Rating ★★★★★
12/08/2011
Overall they are just very professional.
Review Rating ★★★★★
10/08/2011
I have had very good service. The salesman Steven Plummer told us a lot about the car, answered all of our questions and gave us all of the information we needed. He was very helpful. They were very friendly, welcoming and honest. They told us all of the options and tailored those to suit us. I have always had a good experience with Renault.
Review Rating ★★★★★
08/08/2011
This is the third Renault I have bought from them and I have had a good experience on each occasion.
Review Rating ★★★★★
08/08/2011
They were just very helpful and knew about the car, they did me a good deal, answered all the questions I asked, they were nice and pleasant to deal with and they didn't have attitude.
Review Rating ★★★★★
04/08/2011
The gentleman who dealt with me was very helpful I think his name was Nick. They are also a friendly bunch.
Review Rating ★★★★★
01/08/2011
The service was very good. I spoke with two different salesman and they were both very, very helpful as well as being kind and considerate. I was told everything I needed to know and kept well informed on the delivery of the car. I got the car very quickly and I am very, very pleased.
Review Rating ★★★★★
14/07/2011
They went out of their way to get me what I wanted, they had difficulty getting the colour I wanted, but they did find one for me.
Review Rating ★★★★★
12/07/2011
The salesman was very good, pleasant and helpful. He couldn't have done more to help. Any arguments I had were not with Lifestyle, more with Renaults policies. I felt Renault weren't really helping their sales staff.
Review Rating ★★★★★
12/07/2011
They were just brilliant. From the time I walked in the door the service was brilliant. I called into Ford before I went into Renault and Ford's weren't helpful. Nick Pope the person I dealt with, he was just absolutely brilliant.
Review Rating ★★★★★
08/07/2011
I like the Renault's, I prefer them to others, I had a Ford and within a year things were falling to bits. The person I dealt with was very courteous. One thing they do insist on is payment by card, I prefer to pay by cheque, but they won't take cheques.
Review Rating ★★★★★
24/06/2011
There were two points why i would definitely recommend them. Firstly it is the car itself which is a lovely car to drive. Secondly it was the staff. I feel that Lifestyle, Eastbourne are very lucky to have the people there that work for them. They really put their heart and soul into everything.There is one sales guy, Scot Warner who is absolutley fantastic who has given me some follow up calls, which is something i have not experienced before. He puts everything into the service. Also the lady who was assisting him, Jessica was very helpful.
